FAQ
Free shipping in Canada 🍁
We offer free expedited shipping on all domestic orders when you purchase $50 or more before taxes. We usually utilize Canada Post Expedited shipping option for these orders but may use different courier if a quicker option is available.
United States shipping
All orders being shipped to the United States will be shipped via Canada Post and transferred to USPS once your package enters the Country.
Proof of age required
We require Adult signature option on every single package, no exceptions. For more information please see our Age Policy
30 Day warranty service
For hardware purchases, each product purchased directly from our website comes with a 30-Day Limited Warranty from the time of delivery.
In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of delivery date. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
Note: Most manufacturers do require the warranty card that is included in the package and all original packing including outer sleeve in order to process the warranty service. Please do not dispose of the packaging contents as we will need all original packing for any warranty issues.
Local delivery & in-store pickup
Customers in Medicine Hat, Redcliff, and Dunmore can enjoy same day delivery with a local courier company. Orders can also be placed online and picked up at a later time.
